Shipping and Returns

DOMESTIC SHIPPING COSTS

FLAT RATE FOR ORDERS UNDER $35.00

Parcel Post With Tracking = $7.99

Parcel Post With Tracking And signature On Delivery = $8.99

Express Post Next Day Delivery = $9.99

 

FOR ORDERS OVER $35.00 

            

Parcel Post  With Tracking = $3.99

Parcel Post with tracking and signature on delivery = $4.99

Express Post Next Day Delivery = $5.99 

                                        

All ORDERS OVER $75.00 ARE DELIVERED FREE !! VIA AUSTRALIA POST EXPRESS NEXT DAY DELIVERY

 

All orders are shipped via Australia Post parcel post, Registered Mail or Express Post with Signature. Shipping is determined by the amount you purchase

All orders will be dispatched within 1 business day of receiving cleared payment.

Choosing your shipping option:

Standard Post: Standard ground shipping, signature may not be required. Deliveries can be left at unattended addresses (paypal orders excluded). Delivery times vary between destinations within Australia.


Parcel Post with Signature on Delivery: Includes insurance & tracking. Signature on delivery is required. Deliveries cannot be left at unattended addresses. Delivery times vary between destinations within Australia.


Express Post: Includes insurance & tracking. Signature on delivery is required. Deliveries cannot be left at unattended addresses. Delivery time is 1 working day within Australia (where the delivery postcode is in the Australia Post designated express post

Estimated Delivery Times:

Delivery times may vary between states.

Estimated shipping times:

VIC - 1-3 Working days
NSW - 2-5 Working days
S.A - 2-5 Working days
ACT - 2-5 Working days
TAS - 2-5 Working days
QLD - 3-6 Working days
N.T - 5-8 Working days
W.A - 4-6 Working days

If you have not received your parcel within the recommended delivery time (listed on your final invoice) please check with your local post office or contact us for tracking information. Signature articles will not be left at unattended premises - if no one is home when your order is being delivered, it will be taken to your closest post office for safe collection.

 

Express Post

 The Express Post network covers 80% of Australian business addresses, private addresses and post office boxes. If your item is for an address outside this network, we'll use the fastest possible transport links, but it won't be covered by our Next Day Guarantee.

 

National network

For next business day delivery, Express Post items can be sent between all locations listed below.

Location

Postcode range(s)

Canberra

0200-0250; 2600-2639; 2900-2920

Sydney and suburbs

Gosford Region
Newcastle
Wollongong Area

1000-1920; 2000-2249; 2555-2574; 2740-2786
2250-2263
2264-2310
2500-2530

Melbourne and suburbs

 

 
Geelong and suburbs
Ballarat
Bendigo
Shepparton/Mooroopna/Kialla
Seymour
Latrobe Valley

3000-3210; 3335-3338; 3340#; 3427-3429; 3750#; 3755#; 3757#; 3765-3767; 3782; 3785-3796; 3800-3810; 3910-3915; 3930-3934; 3975-3977#; 8000-8899
3211-3220
3350; 3353-3356
3550; 3552-3556
3629-3632#
3660-3661
3825; 3840-3844

Brisbane
Gold Coast
Booval/Ipswich Areas
City of Toowoomba
Strathpine/Caboolture
Sunshine Coast Areas
Maryborough City
Hervey Bay City
Bundaberg City

4000-4209
2484-2490; 4210-4299; 9726; 9728; 9729
4300-4305
4350; 4352*
4500-4510; 4520
4550-4601
4650#
4655#
4670#

Adelaide

5000-5199; 5800-5999

Hobart area
Launceston

7000-7019; 7050-7053; 7055; 7172#; 7892
7248-7325

To Perth CBD
From all above locations to Perth CBD


6000-6005; 6800-6899 

From Perth CBD 
(6000-6005; 6800-6899) to:

Canberra CBD
Sydney CBD
Melbourne CBD
Brisbane CBD
Adelaide CBD
Hobart CBD
Launceston




2600-2601
1000-1299; 2000-2009
3000-3010; 8000-8010
4000-4004
5000-5005; 5800-5879
7000-7003
7250

# Service guaranteed in townships only in these postcodes
* Service guaranteed to Mail Centre Post Office Boxes only

NEW ZEALAND SHIPPING COSTS

FOR OUR NEW ZEALAND CUSTOMERS

FLAT RATE OF A$15.00 AND A FREE GIFT !!

INTERNATIONAL SHIPPING:

We ship to worldwide destinations via Airmail, Registered Airmail and Express post international. Shipping prices can be found below:

INTERNATIONAL SHIPPING COSTS:

Airmail: $9.95 for the first 250grams in weight, plus $5.00 per additional 250g
Registered Airmail: $16.95 for the first 250grams in weight, plus $5.00 per additional 250g
Express Post International: $34.95 for the first 250grams in weight, plus $5.00 per additional 250g

 

INTERNATIONAL DELIVERY TIMES:

 

Please note: due to the variations in shipping locations and customs requirements, this information is provided as a general guide only. European countries outside of the UK may take up to 60 working days for non-express post deliveries.

Airmail - 10-20 working days (approx.)
Registered Airmail - 10-20 working days (approx.)
Express post international - 3-5 working days (approx.)

International shipping insurance is included for the value of AUD$100 with Registered Post International and Express Post International delivery options. To purchase additional insurance, please contact us via the contact us page and we will be happy to assist you.

 


Satisfaction Guarantee:

All of our products are backed by our 100% satisfaction guarantee*. All products come boxed/sealed in factory condition unless otherwise advertised. Our products are guaranteed to be fresh and authentic, and are subject to regular quality control procedures. If you require further information about a particular product, simply email us with your query and we will attend to your enquiry as early as possible.

*Where a product has been opened, used and/or tested, and the product is not faulty a refund may not be granted. Please choose carefully as we do not refund for change of mind purchases, however we happily exchange within 7 days if a product is factory sealed and in its original condition. Buyers must provide the return shipping cost for exchange. All shipping costs are non-refundable. Any products which are incorrectly shipped or found to be faulty are eligible for a full refund. If incorrect refund details are provided, any return bank fees will be deducted from the total refund amount. Any product for refund/exchange must be received within 7 days of original delivery. Credit value for any returns for items that had free shipping will be minus the applicable shipping rate as calculated by Australia Post for voluntary exchange.