Shipping and Returns
DOMESTIC SHIPPING COSTS
FLAT RATE FOR ORDERS UNDER $35.00
Parcel Post With Tracking = $7.99
Parcel Post With Tracking And signature On Delivery = $8.99
Express Post Next Day Delivery = $9.99
FOR ORDERS OVER $35.00
Parcel Post With Tracking = $3.99
Parcel Post with tracking and signature on delivery = $4.99
Express Post Next Day Delivery = $5.99
All orders are shipped via Australia Post parcel post, Registered Mail or Express Post with Signature. Shipping is determined by the amount you purchase
All orders will be dispatched within 1 business day of receiving cleared payment.
Choosing your shipping option:
Standard Post: Standard ground shipping, signature may not be required. Deliveries can be left at unattended addresses (paypal orders excluded). Delivery times vary between destinations within Australia.
Parcel Post with Signature on Delivery: Includes insurance & tracking. Signature on delivery is required. Deliveries cannot be left at unattended addresses. Delivery times vary between destinations within Australia.
Express Post: Includes insurance & tracking. Signature on delivery is required. Deliveries cannot be left at unattended addresses. Delivery time is 1 working day within Australia (where the delivery postcode is in the Australia Post designated express post
Estimated Delivery Times:
Delivery times may vary between states.
Estimated shipping times:
VIC - 1-3 Working days
NSW - 2-5 Working days
S.A - 2-5 Working days
ACT - 2-5 Working days
TAS - 2-5 Working days
QLD - 3-6 Working days
N.T - 5-8 Working days
W.A - 4-6 Working days
If you have not received your parcel within the recommended delivery time (listed on your final invoice) please check with your local post office or contact us for tracking information. Signature articles will not be left at unattended premises - if no one is home when your order is being delivered, it will be taken to your closest post office for safe collection.
Express Post
The Express Post network covers 80% of Australian business addresses, private addresses and post office boxes. If your item is for an address outside this network, we'll use the fastest possible transport links, but it won't be covered by our Next Day Guarantee.
National network
For next business day delivery, Express Post items can be sent between all locations listed below.
|
Location |
Postcode range(s) |
|---|---|
|
Canberra |
0200-0250; 2600-2639; 2900-2920 |
|
Sydney and suburbs |
1000-1920; 2000-2249; 2555-2574; 2740-2786 |
|
Melbourne and suburbs
|
3000-3210; 3335-3338; 3340#; 3427-3429; 3750#; 3755#; 3757#; 3765-3767; 3782; 3785-3796; 3800-3810; 3910-3915; 3930-3934; 3975-3977#; 8000-8899 |
|
Brisbane |
4000-4209 |
|
Adelaide |
5000-5199; 5800-5999 |
|
Hobart area |
7000-7019; 7050-7053; 7055; 7172#; 7892 |
| To Perth CBD From all above locations to Perth CBD |
6000-6005; 6800-6899 |
|
From Perth CBD Canberra CBD |
2600-2601 1000-1299; 2000-2009 3000-3010; 8000-8010 4000-4004 5000-5005; 5800-5879 7000-7003 7250 |
# Service guaranteed in townships only in these postcodes
* Service guaranteed to Mail Centre Post Office Boxes only
NEW ZEALAND SHIPPING COSTS
FOR OUR NEW ZEALAND CUSTOMERS
FLAT RATE OF A$15.00 AND A FREE GIFT !!
INTERNATIONAL SHIPPING:
We ship to worldwide destinations via Airmail, Registered Airmail and Express post international. Shipping prices can be found below:
INTERNATIONAL SHIPPING COSTS:
Airmail: $9.95 for the first 250grams in weight, plus $5.00 per additional 250g
Registered Airmail: $16.95 for the first 250grams in weight, plus $5.00 per additional 250g
Express Post International: $34.95 for the first 250grams in weight, plus $5.00 per additional 250g
INTERNATIONAL DELIVERY TIMES:
Please note: due to the variations in shipping locations and customs requirements, this information is provided as a general guide only. European countries outside of the UK may take up to 60 working days for non-express post deliveries.
Airmail - 10-20 working days (approx.)
Registered Airmail - 10-20 working days (approx.)
Express post international - 3-5 working days (approx.)
International shipping insurance is included for the value of AUD$100 with Registered Post International and Express Post International delivery options. To purchase additional insurance, please contact us via the contact us page and we will be happy to assist you.
Satisfaction Guarantee:
All of our products are backed by our 100% satisfaction guarantee*. All products come boxed/sealed in factory condition unless otherwise advertised. Our products are guaranteed to be fresh and authentic, and are subject to regular quality control procedures. If you require further information about a particular product, simply email us with your query and we will attend to your enquiry as early as possible.
*Where a product has been opened, used and/or tested, and the product is not faulty a refund may not be granted. Please choose carefully as we do not refund for change of mind purchases, however we happily exchange within 7 days if a product is factory sealed and in its original condition. Buyers must provide the return shipping cost for exchange. All shipping costs are non-refundable. Any products which are incorrectly shipped or found to be faulty are eligible for a full refund. If incorrect refund details are provided, any return bank fees will be deducted from the total refund amount. Any product for refund/exchange must be received within 7 days of original delivery. Credit value for any returns for items that had free shipping will be minus the applicable shipping rate as calculated by Australia Post for voluntary exchange.